1. What products do you sell?
We specialize in premium braided fishing lines.

2. Are your braided lines suitable for saltwater and freshwater?
Yes, our braided lines are built to perform in both saltwater and freshwater environments.

3. Do you restock sold-out items?
Yes, we restock regularly. If something’s out, check back soon or contact us for an update.

4. Do you offer sponsorships or partnerships?
We’re open to hearing from creators, influencers, and other opportunities.

5. Do I need an account to place an order?
No account is required to place an order, but creating one lets you track orders, view past purchases, and manage your details faster for next time.

6. What if I forgot my account password?
Click “Lost your password?” on the login page to reset it by email.

7. Can I leave a review for a product I bought?
Yes, and we’d appreciate it. Verified customers with an account and completed purchase can leave a review.

8. What payment methods do you accept?
We accept all major credit and debit cards, securely processed through Stripe at checkout.

9. Is my payment information secure?
Absolutely. All transactions are encrypted and securely processed through Stripe to keep your info protected.

10. Do you offer gift cards?
We don’t offer gift cards, but new customers can get 20% off their first order with code BK20, or subscribe to our newsletter for exclusive promos.

11. How do I apply my discount code?
Enter your code at checkout in the coupon field before placing your order.

12. Do you offer free shipping?
Shipping is free on all orders to the USA, Canada, UK, and Australia. 

13. How long does shipping take?
Typically within 7–14 business days. 

14. Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number so you can follow every step of the delivery.

15. What if my package goes missing?
Start by checking the tracking link. If it shows delivered but you didn’t receive it, contact the shipping carrier right away. For theft concerns, we recommend reporting it to local authorities and the carrier to start a claim. We’re also here to assist where we can.

16. What is your return policy?
You’ve got 14 days from delivery to return items that are unused and in original packaging. We want you to be confident with your purchase.

17. Are there any return fees?
If we made a mistake, like sending the wrong item or it arrived damaged, we’ll fix it at no cost to you. For all other returns, shipping is the customer’s responsibility.

18. How long does it take to process a return?
Once your return is received and inspected, we’ll issue your refund within 10 business days.

19. What if my item is damaged or defective?
Contact us within 72 hours of delivery with a short description and clear photos of the issue. We’ll take care of it promptly.

20. Where can I find more details about shipping and returns?
You can find full info on our Shipping Policy and Return Policy pages anytime.